Pick two relationships you want to improve-one friend and one family
member-in the next week.
Take ACTION. Decide whether the problem is just a communication
breakdown or an actual conflict about what you want from one another.
Write it down and let it rest for a while before you decide what you
want to do next.
Set a good time to sit down together alone, one time for each person,
and use the calm, cool, direct approach to talk to that person.